Question 1

When will my product be shipped for my purchases?

Accepted Answer

Your order will be shipped within 3 working days under normal conditions, but due to the conditions during the pandemic process, it varies regionally due to the restrictions imposed by the cargo companies on a branch basis. This period can be between 1-10 working days. Your cargo will be delivered within 1 week with DHL Worldwide Express.

Question 2

Where can I track the delivery status of my order?

Accepted Answer

You can check your orders under My Account, My Orders and view the status of your orders. You will be informed by e-mail when your order is shipped.
You can write to us for any changes regarding your orders.

Question 3

How can I return the product I purchased?

Accepted Answer

If you want to return your products after receiving your order, please contact us via our e-mail address within 14 working days from the delivery date at the latest.
After your product reaches us, it will be examined by the relevant departments and approved for its return. This process takes 2-5 working days on average.
You must send the product(s) to us in its original packaging, undamaged, unused, undamaged as a result of misuse.

Question 4

How can I change the product I purchased?

Accepted Answer

Return conditions apply for product exchange. Your product that meets these conditions is returned and a new order is created for the product you want to change.

Question 5

How many days is the return period?

Accepted Answer

According to the "Right of Withdrawal Without Reason" article in the Consumer Law, it is the first 14 working days from the date you receive the product. You can return the product you received within thirty days from the date of delivery, in case of returns due to any defect arising from the product.

Question 6

How long after the return will the refund be reflected in my account?

Accepted Answer

It checks the compliance of the returned products with the return conditions. You will be notified by e-mail when your return is accepted and your refund is received by us. The time for the refund to be reflected in your account is determined by the bank and we cannot intervene.

Question 7

What are the return conditions?

Accepted Answer

You must send the product(s) to us in its original packaging, undamaged, unused, undamaged as a result of misuse.

Shipping & Returns

SHIPPING AND RETURN POLICY (english)

When will my product be shipped for my purchases?

Where can I track the delivery status of my order?

How can I return the product I purchased?

How can I change the product I purchased?

How many days is the return period?

How long after the return will the refund be reflected in my account?

What are the return conditions?

TESLİMAT VE İADE POLİTİKASI (turkish)

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